RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Footwear should have no scuff marks on its outsole
- Originals receipts would need to be included.
- Customer will bear the cost of delivery.
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are Non-Exchangeable Nor Returnable either in our retail or via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 10 days of the invoice date.
2. EXCHANGES AT OUR SHOP
2.1 You will need to bring along your original invoice together with the item(s) in its original condition and packaging to our shop.
2.2 You will be entitled to an exchange of any item(s) in the shop immediately after evaluation by our retail associates that it is valid.
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).
2.5 No other forms of exchanges (such as cash vouchers or online store credit) will be given at our boutiques.
3. EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Contact us on Whatsapp number: 0320-0045656 and submit your request for exchange or return with order number.
3.3 Once you are eligible for exchange or return send us the product via any courier company and send us your tracking number.
3.4 All requests for returns will be refunded via online Bank Transfer only.
3.5 However, if any of the products received is deemed defective or a wrong shipment, littlesteps.com.pk will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavor to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or any other methods at the discretion of littlesteps.com.pk.
3.6 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
3.7 Customer will bear the delivery charges in case of exchange.
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made multiple time.
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
4.4 Little Steps makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose